ICSIronmark Critical Services

Service / IR-10

Incident response

Incident response and fault investigation for safety-critical or operationally significant building system failures.

Discuss this requirement
SCOPERESPONSE / STABILISATIONICS / IR-10

The work

Respond to critical building system failures.

A critical system failure needs an early assessment of the fault, its effect on the building and the available temporary measures.

ICS can inspect the system, record its condition and define the investigation or recovery work.

Approach

From the reported fault to a tested conclusion.

The exact test plan depends on the system, its condition and the effect of taking equipment out of service. These are the usual stages for this type of work.

01

Establish current condition

Confirm the immediate fault, affected functions, building impact and controls already in place.

02

Stabilise and preserve evidence

Support safe temporary actions while protecting logs, configuration and physical evidence.

03

Define the next work

Set out investigation, recovery and specialist actions with clear priorities and constraints.

What ICS can investigate

Check the complete operating sequence.

  • +Immediate system condition
  • +Fault extent and dependencies
  • +Available safe operating options
  • +Evidence preservation
  • +Requirements for specialist follow-on work

Outputs

Test results, findings and required work.

The report format and level of detail are agreed before the work starts.

Useful before attendance

  • Immediate system status and building impact
  • Actions already taken
  • Recent logs, alarms and photographs
  • Site contacts and access constraints

Initial technical status

Actions and constraints record

Stabilisation recommendations

Investigation or recovery scope

Incident evidence summary

Contact ICS

Have the fault history and system records ready.

Discuss the work